1. Overview
At Shri S R Maurya Enterprises, we value our customers and strive to provide a smooth and satisfying shopping experience across the globe. However, we understand that there may be situations where you need to return, cancel, or request a refund for your order. This policy explains the terms and procedures for returns, refunds, and cancellations for our international customers.
2. Order Cancellation
Before Shipment:
If your order has not been shipped, you may cancel it and receive a full refund.
After Shipment:
Once the order has been shipped, cancellations are no longer possible.
3. Return & Refund Policy
Eligibility for Returns:
Returns must be requested within 7 days of delivery.
Items must be unused, in original packaging, and in the same condition as received.
A video and photos of the package before opening are required as proof in case of damage or incorrect product.
If the correct product is unavailable for replacement, a refund will be processed instead.
Process for Returns:
Email us at info@ssrme.com
with your order number and the reason for the return.
Our team will review your request and provide instructions for returning the product.
Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product received.
Refund Processing:
Once we receive and inspect the returned item, we will notify you regarding the refund approval.
If approved, up to 30% may be deducted as handling/restocking charges unless the item is damaged or incorrect.
Refunds are processed to your original payment method within 10 business days after approval.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at info@ssrme.com
with:
Order number
Description of the issue
Supporting photos/videos
We will assist you in arranging a replacement or refund as quickly as possible.
5. Contact Information
For any questions about our Refund & Return Policy, please reach out to us:
Email: info@ssrme.com
What’s App: +91 9953933232
Thank you for choosing Shri S R Maurya Enterprises. Your satisfaction is our priority.